Supervisor

WHY ACB?

• We are not a Call Center! We are the industry leader in administering advertising compliance and incentive programs!
• Monday – Friday work schedule!
• Casual Dress Code!
• Benefits include medical, dental, vision, life insurance, 401(k), paid vacation and sick time!
• In business since 1917, we have many team members at all levels with 10, 20 and 30+ year's tenure at ACB!

POSITION SUMMARY

The PSG Supervisor is responsible for providing outstanding customer service to clients through the daily management of their team. The position ensures that the clients of assigned PSG accounts receive quality customer service in accordance with the service order agreements and ACB policies and procedures. This highly visible position maintains close client contact and oversees all matters related to customer service and claim processing of all assigned accounts.

ESSENTIAL RESPONSIBILITIES

• Serve as the primary client contact for assigned PSG accounts. Ensure that client and ACB goals are being met with regard to production and customer service.
• Receive, research, and resolve client questions and complaints. Review and identify potential client-related issues and proactively offer potential solutions.
• Schedule, conduct, and attend on-site client meetings; visit clients off-site when necessary.
• Ensure that claim processing complies with ACB and client policies, program guidelines, and turnaround commitments. Review claims as necessary to ensure quality and accuracy of processing.
• Review fund transactions and approve new dealer installations; Ensure that client database is maintained and updated as necessary.
• Maintain client program information, specification sheets, and account binders and ensure that information is accessible to all team members. Write and evaluate client service order revisions and updates.
• Communicate information regarding claim status, turnaround time, client status, and/or issues to PSG Manager and management team on a daily basis
• Conduct selection interviews and assist in hiring of team members.
• Address disciplinary and/or performance problems according to company policy. Make appropriate decisions relative to corrective action as required. Prepare and administer disciplinary action in conjunction with HR.
• Write, review, and present programming change requests to IT staff. Oversee report quality, accuracy and data integrity. Create and produce ad hoc client reports upon request.
• Administer client projects related to current business, special programs or new client installations.

QUALIFICATIONS

• Bachelor's degree in business or related field, or equivalent work experience.
• Minimum of 1-3 years of demonstrated leadership and supervisory experience in a customer service or production environment.
• Intermediate PC knowledge, including Microsoft Office products: Outlook, Word and Excel.
• Understanding of production functions, customer service, and accounting principles.

Current Openings for Supervisor Jobs at The Advertising Checking Bureau, Inc.