IT Development Manager

SUMMARY The Tempe IT Development Manager ensures ACB staff and clients receive outstanding technical support and service. The IT Development Manager oversees the maintenance of existing client applications and the development/installation of new applications and/or related IT projects. These projects must be managed in accordance with ACB Service Orders, client SLA's (Service Level Agreements) and ACB policies and procedures.

RESPONSIBILITIES

• Hire and manage IT personnel. Complete and conduct scheduled performance appraisals and make salary recommendations.
• Manage and motivate IT staff to meet company objectives. Meet with staff regularly to establish goals and follow up. Provide ongoing performance feedback.
• Facilitate staff training to develop team member skills and improve performance.
• Create and maintain a high-quality work environment so team members are motivated to perform at their highest level and to continue working for the company. Actively monitor employee relationships and issues. Communicate proactively when issues/concerns arise.
• Review and provide feedback about the work performed by IT personnel. Ensure staff members comply with company policies and procedures. Recognize and reward employees who exceed expectations for work quantity/quality. Hold employees accountable for work that does not meet expectations in accordance with company policy.
• Actively lead and participate in discussions, business reviews, etc. with clients addressing our IT capabilities and providing status updates.
• Delegate work to staff and ensure that the staff understands the project/client requirements. Follow up with staff to ensure deadlines are met, and QA is completed before items are moved to production.
• Support all phases of the IT project life cycle. Work with clients to obtain system requirements. Ensure there is understanding of what the client wants and needs. Document project specifications. Work with clients and internal stakeholders throughout all phases of projects, from gathering specifications, to writing/reviewing code, to system implementation.
• Work with client data to convert and translate into ACB's custom client/server or web tool system.
• Actively prioritize projects and resources as needed to ensure deadlines are met. At times this must be done multiple times a day.
• Ensure SOC1 IT audit controls are maintained.
• Work closely with Sales and PSG staff to provide client estimates for cost and timing of IT projects, brainstorm development ideas and/or client development requests.
• Work creatively to control costs through economical utilization of available resources (staff and materials).
• Meet client needs through the support and modification of existing systems whenever possible. Oversee the leveraging of existing code to maximize profit and minimize costs.
• Work with General Manager and Human Resources to maintain adequate staffing levels and recommend changes based on ACB business needs.

DELEGATED RESPONSIBILITIES

Position & Basic Function

Database Developers:

Responsible for the development and enhancements related to ACB's Paragon client/server system and other custom access-based systems. Manage the loading of monthly client data, the printing of documents and ad hoc query requests. Also manage the MS SQL administration for ACB IT at the corporate level.

Web Developers:

Responsible for the development of custom web tool applications including the setup of databases and feeds to and from the Paragon system to help facilitate payments. Web Developers also may work with clients to answer questions or gather business requirements. Web Developers may also perform Access/SQL development.

JOB SPECIFICATIONS AND QUALIFICATIONS

Education:

• Bachelor of Science Degree; IT preferred

Technical Knowledge:

• Database design in MS SQL
• Experience in object-oriented programming
• Design and coding experience with ASP .Net in C#

Managerial Experience:

• Minimum of two years demonstrated leadership and management experience.
• Must be very organized with excellent follow up skills.
• Must be able to take initiative on projects and take responsibility for project completion.

Human Relations Skills:

• Minimum of 2 years successfully supervising others including; hiring, motivating, counseling, and terminating.
• Ability to communicate effectively with a variety of audiences verbally and in writing.
• Ability to handle stress ad react quickly to meet industry and client demands.
• A desire to continue learning as the industry expands and redefines itself.

Current Openings for IT Development Manager Jobs at The Advertising Checking Bureau, Inc.